After you add a new payment method, we need to verify it to make sure it’s valid and functioning. That's why as soon as you unlock a scooter, we will do a temporary authorization hold and reserve 5EUR on your account. After the ride is completed, this authorization hold is converted to a charge for the final ride cost.
- If the final cost is more than 5EUR, the full amount will be charged as usually. For example, if the final cost is 7EUR, in your bank statement you will see it either as 7EUR charge or as 5EUR (test charge) + 2EUR (the rest of the cost).
- If the final cost is less than 5EUR, the price of the ride will be charged and the rest of the reserved amount will be voided from your payment method.
- If the price of the ride is 0 (for example, the scooter was broken and you ended the ride right after), the test charge will be used for your next ride or automatically voided within 5-10 business days.