There might be several reasons why the scooter didn't work. Right now, you can give it a try and see if the brake lever is stuck. It happens quite frequently. Twist/push the rubber handlebar to the left and away from the bell. This should get it “un-stuck”. If the Voi still doesn’t start, well, then end the ride and report the problem in the app. Magic agents are waiting to help you with this VOIage!!