I used a Voi that seems damaged. What can I do? July 04, 2019 08:49 Updated Contact support and tell us what happened. Your safety is our number one priority, and we want all scooters and riders to be in excellent condition. Related articles How do I get in contact with support? I damaged a Voi. What do I do? The app won't let me end my ride I found a damaged scooter on the street. Can I report this? I unlocked a scooter and it didn't work. But I was charged anyway! How do I get a refund?